Support and guidance

It is impossible to comprehensively protect children from all the downsides of the digital environment, but it’s important to attempt to minimize the risks and focus on prevention. On this page, you can find advice for children and young people on how to use the web more safely, as well as guidance for adults on how to protect their children in digital environments and how to provide support to their children if something untoward has already happened.

Guidance and support services for children and young people

Guidance and support services for adults

Guidance and support services for children and young people

  • Poikien Puhelin – “Boys’ Phone” is a helpline telephone and web service for boys and young men. The telephone helpline is open Mondays-Thursdays 13–18 and Fridays 13-16 on the toll-free number 0800 94884.
  • Online Shelter is an online service maintained by the Federation of Mother and Child Homes and Shelters. The Federation of Mother and Child Homes and Shelters is a nationwide child welfare organisation that helps children and families in difficult and insecure situations and prevents domestic violence.
  • Victim Support Finland (RIKU) offers practical advice and psychological support for those that have become a victim of crime or attempted crime, their loved ones and witnesses of criminal cases. Calls to national service numbers are free of charge. Tel. 116 006 (mainly in Finnish).
  • Finnish Red Cross Youth Shelters helps young people between the ages of 12 and 28 as well as their family members and other loved ones.

More services are listed on our page in Finnish.

Solicitation for sexual purposes also known as grooming refers to a situation where an adult attempts to get a child into a situation where he or she may be subjected to sexual abuse. Grooming can take place online and in real life. On this website, we refer to such an adult as the “perpetrator”. Grooming can include the perpetrator asking the child questions about sex, getting the child to send intimate or sexually explicit pictures of themselves or sending such pictures of themselves to the child. The perpetrator may also try to involve the child in a video call or a physical meeting in which they will sexually abuse the child.

Grooming is colloquially referred to by adults and children using different terms, such as catfishing.

  • Stop the communication. The perpetrator may try to make you feel guilty or intimidate you to get you to continue with the communication. Do not reply to them.
  • Tell a safe adult what has happened. The safe adult can be your parent or an adult at your school or other educational institution, for example. However, if you do not want to tell an adult about what happened, please still follow the instructions below. It is important that you get help.
  • Take screenshots of the conversations you had with the perpetrator, the pictures you received and sent, and their profile. Hold on to the screenshots until you can pass them on to the police.
  • Report the incident to the police or to the Hotline (Nettivihje). The Finnish Hotline will always inform the police of any illegal activities.
  • Remember that what happened is not your fault. A person who does this can be skilled at manipulating people. Furthermore, it is easy to create a fake profile online and on social media.
  • There is support and guidance if you need someone to talk to outside your home. You can also receive advice and support on how to tell your parent about what happened.

Grooming can be difficult to detect. Therefore, you should tell a safe adult or submit a report to the Finnish Hotline in the event of any communication that feels strange or disgusting. It is up to the adults to help you and sort out the situation.

In Finland, it is illegal to distribute a nude photograph of a minor i.e., a person under the age of 18. If your photo is being distributed, you can get help.

  • Tell a safe adult what has happened. The safe adult can be your parent or an adult at your school or other educational institution, for example. However, if you do not want to tell an adult about what happened, please still follow the instructions below. It is important that you get help.
  • Take a screenshot of the incident and report the image or the profile that distributed it to the administrator. Keep the screenshots until you can pass them on to the police.
  • Report the incident to the police or to the Hotline (Nettivihje). The Finnish Hotline will always inform the police of any illegal activities.
  • Remember that what happened is not your fault. Even if you sent the photo to a person you trusted and the photo went viral, it is not your fault. It is the distributors of the image who are acting irresponsibly and illegally.
  • By using Take It Down service you can try to prevent your photo from being shared online.
  • There is support and guidance if you need someone to talk to outside your home. You can also receive advice and support on how to tell your parent about what happened.

  • Remember your passwords. Protect your mobile phone, tablet or computer with a password. Always keep the device closed or password-protected when it is out of your sight. Don’t share your passwords with anyone.
  • Keep your camera closed. Keep your device’s camera covered or closed when you are not using it.
  • It is not easy to remove any content uploaded to the web. It is worth considering whether some of your photos and videos could be published only to a limited audience or whether your account should be kept private.
  • Photos can easily end up in the wrong hands. An intimate image shared to a partner in confidence can later be distributed further. Always think carefully about with whom and what kind of photos you share. If, despite the risks, you want to share photos of yourself, consider how you could minimise the risks. For example, could you crop the images so that you could be identified in case the photos go viral later?
  • Use discretion when editing a photo of someone else. While editing may feel like simple fun to you, it can be perceived as bullying by others.
  • Remember that it is illegal to distribute any nude photos of children or young people. Never share someone else’s intimate or sexually offensive photos or show them to a friend. It is always important to tell an adult if you see nude photos of children or young people circulating on social media or elsewhere online.
  • You should keep your personal details to yourself. It’s never a good idea to share your personal details, such as your address and telephone number, in public. You are not allowed to share the personal details of others, either.
  • You are in control of your own affairs, also online. Don’t let anyone pressure or tempt you online or on social media into doing something you don’t want to do. You can always say NO and leave the situation.
  • Be careful. There is plenty of good stuff online, but it’s important to keep in mind that not everything is what it seems. It’s easy to create a fake online profile. If you meet new people online, don’t meet them live, even via webcam, without first discussing it with your parent. If someone is strongly against you telling your parent, you should be even more careful and tell a safe adult regardless.

Guidance and support services for adults

  • Crisis Center Monika provides help for all women with an immigrant background, having experienced violence or a threat of it. Services are free of charge, and you don’t have to tell your name. Services are provided in following languages: Arabian, Dari, English, Spanish, Farsi, Persian, French, Finnish, Belarussian, and Russian.
  • Miessakit Association is a non-governmental expert organization established to support the mental, psychological and social growth of men. The organization complements the existing crisis services available for men and promotes nonviolent family life.
  • Nollalinja is a nationwide free-of-charge helpline for anyone who has experienced violence or a threat of violence in a close relationship. Nollalinja is also available for family members of victims of violence and for professionals and officials who require advice in their work with customers.
  • Victim Support Finland (RIKU) offers practical advice and psychological support for those that have become a victim of crime or attempted crime, their loved ones and witnesses of criminal cases. They help the victim of crime operate according to his/her rights and we support him/her in coping with the experience of crime.
  • MIELI Mental Health Finland offers help and mental health support to people in difficult life situations and crises.

More services are listed on our page in Finnish.

  • Listen and comfort your child. Allow them to tell you what has happened at their own pace.
  • Thank them for telling you about the incident. The child may feel a strong sense of shame and fear about the incident.
  • Don’t blame the child. Grooming a child and distributing nude photos of a child are criminal offences. The child who has become a victim of such an offence is not guilty of the offence, even if the child has, for example, shared intimate or sexually explicit photos of themselves.
  • Save the evidence. Do not delete anything. Take screenshots or photos of the conversations, the pictures the child has received and sent, and all profiles. Hold on to the screenshots or photos until you can pass them on to the police.
  • Report the incident to the police or to us via the Report page. The Finnish Hotline will always inform the police of any illegal activities. You can also consult us on a low-threshold basis.
  • Make sure you get the professional help and support you need. For example, the child and the entire family can be supported by the child health clinic, school or child welfare services.
  • By using Take it Down service a young person can try to prevent their image from being spread online.

Keeping children safe is the responsibility of adults in all aspects of their lives, including digital environments. Safety education provides children the knowledge and skills they need to deal with threatening or dangerous situations. The aim is to inform and encourage the child to act – not to scare them. In the same way that parents, carers, and other adults teach children how to behave in traffic and social situations, children should be provided with information appropriate to their age and level of development about what is allowed online and what is prohibited or dangerous. The parent plays an important role in the child’s online life, even if the child or young person has a better understanding of technology and the online world of the youth than the parent.

Being present and fostering a sense of safety are essential parts of the safety education. It is natural for a child to tell an adult about any problems if they normally talk about their digital life with the adult. Safe interaction between the adult and child is the best way to protect the child.

  • Ask questions and be curious. For example, you could use a digital device with your child and let them show you what they like to do with it.
  • Aim for positivity. Talk with the child about the benefits and opportunities provided by the web. How have they succeeded in a game? What kind of videos do they enjoy watching? With whom do they like to talk on the app?
  • Be open. If you are worried about something in the way your child is using a digital device, tell your child about it calmly. Discuss how the issue can be fixed or changed to eliminate the concern.
  • Support them and be present. The adult is always responsible for the safety of the child.
  • Check age limits. Make sure your child is only using age-appropriate digital platforms and playing age-appropriate games.
  • Remember that your child has the right to privacy and to spend time online with children of the same age. Social media and different types of platforms are everyday communication tools for children and young people, and they play an important role in their mutual interaction and relationships. Never go behind the child’s back without a pressing reason. For example, don’t read your child’s messages or track their location without talking to them first.
  • Discuss with your child what kind of photos and information they share about themselves and others, and how they protect their privacy. It is important to remind children and young people that sharing photos always carries the risk of uncontrolled distribution. The child should know not to share photos of other children in their underwear or in the nude, even as a joke. When talking with a young person, you can also discuss how the distribution of photos can be prevented if the youth decides, regardless of the risk, to share photos of themselves in a consensual relationship, for example.
  • Remind them that you can never be absolutely sure who you are dealing with online. Make sure your child knows that an adult should always be told of any confusing or strange contacts and situations. Discuss with your child why they should be cautious about people contacting them. If a child has gotten to know a new person online, they should not meet with the person without the presence of their parent – not even via webcam.
  • Think about the kind of digital footprint you want your child to leave. Remember that the adult is always responsible for the publication of their child’s photos and details. Think about what you share about your child online and remember their right to privacy. Should the child be asked whether you can share their photo?
  • Set an example. By the way you use the web and social media, you are setting an example for your child on how to interact in these environments.

  • Discuss different themes related to sexuality. Children and young people should be given evidence-based information about sexuality, sexual rights, sexual health, emotions and body image. It is a child’s right to receive researched information in a manner that is appropriate considering their age and level of development. By increasing and strengthening a child’s knowledge, skills and critical thinking, it is possible to prevent potential risky situations and give the child the tools needed to protect themselves in such situations. Furthermore, sex education reinforces a child’s skills of making responsible choices and decisions according to their age and level of development.
  • Talk about all body parts using their proper names. It is important for a child to learn the names of all the parts of the body, including the genitals and other intimate areas. When talking to younger children, you can refer to these body parts with names such as vajayjay, willy and bottom. This way, the child will learn that it is ok to talk about these body parts and that there is no need to be ashamed or hide anything about them.
  • Give your child information about sexual abuse. A child has the right to receive information about child sexual abuse in a manner that is appropriate for their age and level of development. This information will help the child to protect themselves. It is important for a child to recognise wrong and illegal acts against them, so that they can report them to a safe adult.
  • Be a safe adult. Make sure your child knows that they can come to you with any concerns. Answer your child’s questions honestly – even if it means admitting that you don’t know the answer. Tell the child that you will find out and get back to them later. No subjects are off limits. A safe adult listens without judging and helps the child.
  • Remember that if you suspect that a child has been subjected to sexual abuse, as a professional you have a duty to report the incident to the police and child welfare services.

Child Protection and Finnish Hotline has implemented a self-help program for persons with sexual interest in children in cooperation with the Hospital District of Helsinki and Uusimaa and the Training Institute for Prison and Probation Services. The programme can be found on the MentalHub website.

Did you know that sexual interest in children does not automatically lead to any sexual acts? With the self-help program, you can find a way to live with your interest responsibly, without harming children.

Additional information: 

Click here to access the self-help program.

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